FAQ
Bikes
Do you make custom bikes?
Sklar is not offering custom bike frames at this time. We are happy to build up one of our production frames for you though. Please contact us if you are interested in a custom build.
Do you have touch-up paint for my bike?
Nope. We do not offer touch up paint. In our opinion those scuffs and scratches are a beautiful part of making a bike your own and no matter how carefully you apply touch-up paint it always looks bad. If you are concerned about rust we recommend clear nail polish or a sticker.
Do you sell complete bikes?
You bet! Sklar works with the best manufactures and distributors of fine bicycle components to get your ride dialed and ready for the miles. We can build your bike almost any way you like. Please get in touch for detailed questions or a quote.
Do you build belt drive compatible frames?
We do not offer belt drive compatible frames
Is my deposit refundable?
The deposit is not refundable. It is a token of good faith that you will follow through with the commitment you are making so that Sklar can best serve other customers with accurate lead times and design work and make sure that those things are compensated if something does happen.
Do you build frames for the Pinion Gearbox
Pinion gearbox frames are not available at this time.
Do you ship internationally?
Absolutely. Sklar sends lots of frames internationally. You should however, be prepared to pay shipping in full as well as any tariffs or import taxes incurred. Sklar will not lie and claim lower values on international shipments.
Can I visit the shop?
We are very busy every day working with customers and building bikes. We are happy to have you come pick up your order or chat bikes but please email us and make an appointment first. Thanks!
Sklar Bikes Limited Warranty
At Sklar Bikes, we stand behind the quality of our frames, forks, and components. Each original retail purchaser is provided a warranty against defects in materials and workmanship for a period of three years from the date of purchase, under normal use and proper maintenance.
Coverage
This warranty applies to Sklar bicycle frames, forks, and components and covers:
- Defects in materials
- Defects in workmanship
Conditions
- All assembly and installation of parts, including stems, forks, racks, and other components, must be performed by a professional bicycle mechanic. Sklar Bikes does not provide user installation support.
- We request that all dependent mechanical parts be ordered or provided through Sklar Bikes to ensure compatibility and availability at the time of manufacture. Sklar Bikes is not responsible for incompatibility issues if components are not supplied to us.
This warranty does NOT cover:
- Paint, powder coat, or other finishes
- Normal wear and tear
- Damage resulting from improper assembly, lack of maintenance, or improper maintenance
- Damage due to accident, misuse, abuse, or neglect
- Parts, accessories, or components not originally intended for or compatible with the bicycle as sold
- Installation of any parts, accessories, or components not specifically designed for the bicycle
- Labor charges for part replacement or changeover
Warranty Void
This warranty is immediately void if the frame, fork, or components have been modified in any way.