FAQ

Bikes

Do you make custom bikes?

Sklar is not offering custom bike frames at this time. We are happy to build up one of our production frames for you though. Please contact us if you are interested in a custom build.

What Kind of bikes do you make?

Sklar Makes all kinds of bikes, except not fat bikes

Do you sell complete bikes?

You bet! Sklar works with the best manufactures and distributors of fine bicycle components to get your ride dialed and ready for the miles. We can build your bike almost any way you like. Please get in touch for detailed questions or a quote.

Do you build belt drive compatible frames?

Belt drive is not available at this time.

Is my deposit refundable?

The deposit is not refundable. It is a token of good faith that you will follow through with the commitment you are making so that Sklar can best serve other customers with accurate lead times and design work and make sure that those things are compensated if something does happen.

Do you build frames for the Pinion Gearbox

Pinion gearbox frames are not available at this time.

Do you ship internationally? 

Absolutely. Sklar sends lots of frames internationally. You should however, be prepared to pay shipping in full as well as any tariffs or import taxes incurred. Sklar will not lie and claim lower values on international shipments. 

Can I visit the shop?

We are very busy every day working with customers and building bikes. We are happy to have you come pick up your order or chat bikes but please email us and make an appointment first. Thanks!

Warranty

Sklar Bikes provides each original retail purchaser of a Sklar bicycle or component a warranty against defects in materials and workmanship, as stated below:

• Workmanship or materials for the lifetime of the product provided normal use and maintenance, for three years.

• All final build assembly and the installation of individually purchased items such as stems, forks, racks and other parts should be installed by a professional bicycle mechanic. Sklar Bikes does not provide user installation support.

• Sklar Bikes requests that dependent mechanical parts be provided or ordered through Sklar Bikes, so that they may be available at the time of manufacture. Sklar Bikes will not be held accountable for component incompatibility if the components are not made available.

 

                                            THIS WARRANTY DOES NOT COVER:

• Paint, powder or other finishes Normal wear and tear

• Damage incurred from Improper assembly, lack of regular maintenance, skill or competence by the assembler or user

• Improper follow-up maintenance of components, parts, or accessories not originally intended for or compatible with the bicycle as sold

• Installation of parts, accessories or components not intended for the bicycle designed.

• Damage or failure due to accident, misuse, abuse, or neglect

• Labor charges for part replacement or changeover

                       This warranty is void in its’ entirety by any modification of the frame, fork, or components.