Returns and Refunds
Returns & Refunds
Returns: We offer a 30 day return policy. If 30 days have passed since your order was received we can’t offer you a refund or exchange. For re-stocking items we require a 30% restocking fee. While we aim to offer the best customer service we can, we are a tiny company and we appreciate you checking in with yourself about if you really want an item before you buy it.
We do not accepts returns on frames and framesets. Restocking these items is very difficult so thank you for double checking your size preference and any other details before you order. If you ever have any questions on which frame is right for you, please send us an email at email@example.com
Refunds: To be eligible for a refund, items must be undamaged, and unused or mounted with original packaging attached. Please contact us at firstname.lastname@example.org and note the reason for your return, and we will help take care of your return request. Please provide the order number, a short description for the return and information on the items you wish to return. We will provide return shipping information for approved returns. The shipping costs for returns will be deducted from the total refund amount of the order.
Once your return is received and inspected, we will notify you if your return is accepted. This may take up to 7 business days from the date that return tracking shows delivered.
Refunds will be processed in the form in which payment was received. Please understand that refunds may take 7-10 business days to appear in your bank account due to the processing times of financial institutions.
We reserve the right to refuse any returned item that does not meet our return policies.
Exchanges: If you’d like to make an exchange, please notify us at email@example.com so we can place the item on hold for you. In your email, please include the original order number and the items you wish to exchange. We will arrange shipping for the items from your order. Once we receive these items, they will be inspected and we will send out the exchanged pieces. There is no additional charge for shipping on exchanges for domestic orders.
International customers: We are happy to help with an exchange or return within 30 days of receiving your order. Shipping charges for returned items will be the responsibility of the customer. If an exchange is requested, standard shipping costs (excluding customs fees) for the new items will be complimentary. Please email firstname.lastname@example.org for assistance.
All shipping, customs and insurance costs are non-refundable, and are at the expense of the customer.
Please note we are not liable for lost returns. Please add insurance and tracking to your package.
The customer assumes responsibility for additional charges on rejected packages.