Refund policy
Frames, Framesets, and Complete Bikes
Sklar Bikes has a strict no refund or return policy on frames, framesets, and complete bikes. These items are extremely difficult to restock, so please double-check your sizing and yourself before placing an order. In some extreme cases, we will accept returns with a 25% restocking fee.
Components & Accessories
Components and accessories that we make are eligible for return or refund within 30 days of delivery, as long as they are unused, uninstalled, and in original packaging.
A few things to note:
Installed or used parts cannot be returned. Once a component has been mounted, run, or otherwise put into use, we're unable to accept it back for safety reasons.
To start a return on a component or accessory, reach out to us at hello@sklarbikes.com with your order number.
Please note that returns will need to be sent to the following address:
1466 San Bruno Ave
STE C2
San Francisco, CA 94110
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@sklarbikes.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like frames, framesets and complete bicycles, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@sklarbikes.com.